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Welcome to The Fork Truck Company


If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Fork Truck Company's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.


The terms ‘The Fork Truck Company’, ‘us’ or ‘we’ refers to the owner of the website whose registered address is Unit 4, Merseyton Road, Ellesmere Port, Cheshire, CH65 2AW. Our company registration numbers are 9780183. The term ‘you’ refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:


- The content of the pages of this website is for your general information and use only. It is subject to change without notice


- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the  

  information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain

  inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law


- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to  

  ensure that any products, services or information available through this website meet your specific requirements


- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance,

  graphics and content. Reproduction of all or parts of this website is strictly forbidden. You may only print and/or download information for personal use


- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website


- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence


- Our website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we

  endorse the website(s). We have no responsibility for the content of the linked website(s)


- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales


- Every effort is made to keep the website up and running smoothly and with accurate content. However, The Fork Truck Company takes no

  responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control




1. Definitions
“The Fork Truck Company (NW) Ltd” means the company trading as
The Fork Truck Company (NW) Ltd whose trading address is

Unit 4, Merseyton Road, Ellesmere Port, Cheshire, CH65 2AW, “the customer” means the individual or organisation who has entered into an agreement to purchase a forklift truck, part or service kit from The Fork Truck Company (NW) Ltd


2. General Terms
2.1 Product Description : The forklift truck, part or service kit supplied will be identified by a stock number and description shown on the invoice and may be further described by
The Fork Truck Company (NW) Ltd in published form (whether hard-copy or Internet listing). Unless otherwise stated in writing, all specifications, sizes and descriptions provided by The Fork Truck Company (NW) Ltd are approximate only and intended to provide a guide to the characteristics of the forklift truck, part or service kit. Accordingly, such information does not constitute any contractual liability accepted by The Fork Truck Company (NW) Ltd


2.2 Payment : Unless otherwise agreed by The Fork Truck Company (NW) Ltd, delivery of a forklift truck, part or service kit to the customer or collection of a forklift truck, part or service by the customer will be permitted only after The Fork Truck Company (NW) Ltd have received full payment for the forklift truck, part or service kit as cleared funds. The Fork Truck Company (NW) Ltd will accept payment from the customer by electronic funds transfer, by debit or credit card, by cheque or by cash. Payment by card may incur a card processing charge usually 4% but may rise to 7.5%


2.3 Delivery or Collection : Once The Fork Truck Company (NW) Ltd have received cleared payment from the customer, delivery of the forklift truck, part or service kit (where The Fork Truck Company (NW) Ltd have agreed to deliver) or collection of the forklift truck, part or service kit by the customer will take place as soon as practicable unless alternative timings are requested by the customer

2.3a The Fork Truck Company (NW) Ltd will not offer any liabilty or compensation with regard to damages or late delivery for goods in transit, any compensation sort will be between you the customer and the 3rd party supplier

2.4 Transfer of title : Transfer of title of the forklift truck will pass from The Fork Truck Company (NW) Ltd to the customer once a) The Fork Truck Company (NW) Ltd have received full payment for the forklift truck and b) the customer has taken possession of the forklift truck by collection of the forklift truck from The Fork Truck Company (NW) Ltd or by delivery to customer site if arranged by The Fork Truck Company (NW) Ltd


2.5 Risk and Insurance : The forklift truck, part or service kit shall be at the customer’s risk immediately from transfer of title as in Section 2.4 above


3. Warranty and Guarantee
3.1 On-site warranty: Unless otherwise agreed in writing,
The Fork Truck Company (NW) Ltd guarantees the forklift truck, part or service kit for a period of 28 days from transfer of title to the customer. During this period, The Fork Truck Company (NW) Ltd guarantee that the truck, part or service kit will satisfactorily perform the duties which may be reasonably be expected from a forklift truck, part or service kit of the specification, age and condition of the forklift truck, part or service purchased by the customer, provided that the warranty conditions specified in section 3.4 have been met by the customers and excluding those items specified in section 3.5, and within the limits defined in section 3.6.


3.2 Money-back guarantee : Additionally, within the 7-day period commencing from passage of title of the forklift truck to the customer, The Fork Truck Company (NW) Ltd will accept return of the forklift truck, part or service kit from the customer and will refund the customer’s purchase cost, provided that the warranty conditions specified in section 3.4 have been met by the customer and provided that the exclusions in Section 3.5 and provided that the forklift truck, part or service kit is returned in its original sale condition to The Fork Truck Company (NW) Ltd. Money will be returned once the truck, part or service kit has arrived at the The Fork Truck Company (NW) Ltd premises and is inspected with all the above criteria adhered too. Once this is agreed the money will be returned within 28 days. Any cost of delivery to the customer shall not be considered refundable. The cost of returning the forklift truck, part or service kit shall be borne by the customer or, alternatively, the customer may request The Fork Truck Company (NW) Ltd to arrange collection of the forklift truck, part or service kit and agree that The Fork Truck Company (NW) Ltd may deduct the cost of collection from the refund amount. Money will be returned once the truck, part or service kit has arrived at the The Fork Truck Company (NW) Ltd premises and is inspected with all the above criteria adhered too. Once this is agreed the money will be returned within 28 days


3.3 Warranty Performance : Where the customer reports any fault within the forklift truck whilst under warranty, The Fork Truck Company (NW) Ltd, at its own discretion, repair the fault, arrange for another party to repair the fault, offer financial compensation instead of repairing the fault, exchange the forklift truck for an alternative forklift truck (with the customer’s permission) or take return of the forklift truck and refund the original cost of the truck to the customer


3.4 Warranty and guarantee conditions : All warranties and guarantees offered are conditional upon:

a) The customer protecting the truck, part or service kit from damage
b) The customer operating the truck and using a part or service kit only for its designed purpose and within its specified capacities
c) The customer ensuring that the truck is used only by licensed operators
d) The customer maintaining the truck or part properly in accordance with the correct procedures for the model
e) The customer reporting any faults requiring attention under warranty before the end of the warranty period

f) The onsite battery warranty will be offered and based on a 12 month pro-rata warranty scheme. The warranty scheme covers a complete replacement battery but also individual cells. The cost will be aportioned by the supplier and the customer during this warranty scheme period


3.5 Exclusions : The Fork Truck Company (NW) Ltd will not accept responsibility under its warranties or guarantees where :

a) The truck has been damaged after title has passed to the customer
b) The truck has been operated incorrectly or outside of its recommended environment and capacity
c) The customer has modified the truck in any way


3.6 Limitations of warranty and guarantee : The Fork Truck Company (NW) Ltd accept no responsibility beyond, at its own discretion, the repair of the forklift truck, the forklift truck, part or service kit's replacement or a refund of its cost. In any circumstances, The Fork Truck Company (NW) Ltd do not accept any liability for costs exceeding the price charged to the customer for the forklift truck. Specifically The Fork Truck Company (NW) Ltd accept no responsibility for :


a) Any repairs funded directly by the customer without the written permission of The Fork Truck Company (NW) Ltd
b) Any costs of hiring a replacement truck or part during any period that the supplied forklift truck or part is inoperative
c) Any claims for lost business, lost opportunity or any other costs related to an inoperative forklift truck or part


Standard Terms & Conditions Relating to Handling Equipment Hire


1. Definitions


In these conditions the following words have the following meanings:


“Contract” means the agreement between the Customer specified on the Contract Header Page and The Fork Truck Company (NW) Ltd for the hire of Hire Goods . “Hire Goods” means the equipment specified on the Contract Header Page


“Hire Period” means the period commencing on the Commencement date specified on the Contract Header Page 1 and ending upon the physical return of the Hire Goods by the Customer into the Supplier’s possession or collection of Hire Goods by the Supplier


“Minimum Hire Period” means the minimum period for which the Customer agrees to pay the hire charge


“Hire Charge” means the Supplier’s charging rate for the hire of the Hire Goods which is to apply during the Hire Period


“Hire Charge Per” means the frequency period for which the hire charge applies


“Force Majeure” means any event outside a party’s reasonable control including but not limited to acts of God, war, flood, fire, labour disputes, strikes, sub-contractors, lock-outs, riots, civil commotion, malicious damage, explosion, terrorism, governmental actions and any other similar events


“Liability” means liability for any and all damages, claims, proceedings, actions, awards, expenses, costs and any other losses and/or liabilities;


2. Basis Of Contract


2.1 Hire Goods are hired subject to them being available for hire to the Customer at the time required by the Customer. The Supplier will not be liable for any loss suffered by the Customer as a result of the Hire Goods being unavailable for hire where the Hire Goods are unavailable due to circumstances beyond the Supplier’s control


3. Payment


3.1 The amount of any Deposit, Rental and any other charges is defined on the Contract Header Page. Where a Deposit is required for the Hire Goods it must be paid in advance of the Customer receiving the Hire Goods. Delivery and other miscellaneous Charges shall also be paid in advance by the Customer


3.2 The Customer shall pay the Rental charges in advance, with a minimum payment frequency and amount equivalent to the “Hire Charge Per” specified on the Contract Header Page


3.3 The Customer shall pay all sums due to the Supplier under this Contract without any set-off, deduction, counterclaim and/or any other withholding of monies


4. Ownership And Risk


4.1 Risk in the Hire Goods will pass immediately to the Customer when they leave the physical possession or control of the Supplier and will not pass back to the Supplier from the Customer until the Hire Goods are back in the physical possession of the Supplier. This shall apply even if the Supplier has agreed to cease charging the Rental


4.2 Ownership of the Hire Goods remains at all times with the Supplier. The Customer has no right, title or interest in the Hire Goods except that they are hired to the Customer




5.1 The Customer shall at all times :

5.1.1 take reasonable care of the Hire Goods and only use them for their proper purpose in a safe and correct manner
5.1.2 take adequate and proper measures to protect the Hire Goods from theft, damage and other risks
5.1.3 keep the Hire Goods at all times in its possession and control
5.1.4 notify the Supplier of any change of its address
5.1.5 permit the Supplier at all reasonable times and with reasonable notice to inspect the Hire Goods
5.1.6 notify the Supplier immediately after any breakdown, loss or damage to the Hire Goods;


5.2 The Hire Goods must be returned by the Customer in good working order and condition (fair wear and tear excepted) and in a clean condition together with all insurance policies, licences, registration and other documents relating to the Hire Goods


5.31 If the Hire Goods are returned in damaged, unclean or defective state except where due to fair wear and tear or an inherent fault in the Hire Goods the Customer shall be liable to pay the Supplier for the cost of any repair and/or cleaning required to return the Hire Goods to a condition fit for re-hire and to pay the Rental, in accordance with the provisions of clause 8.3, until such repairs and/or cleaning have been completed


5.4 The Customer will pay to the Supplier the replacement cost of any Hire Goods which are lost, stolen and/or damaged beyond economic repair during the Hire Period and shall pay the Rental for the Hire Goods up to and including the date the Supplier receives such payment


6. Breakdown, Repair & Maintenance

6.1 The Supplier will at its own cost carry out all routine maintenance and repairs to the Hire Goods during the Hire Period and all repairs which are required due to fair wear and tear and/or an inherent fault in the Hire Goods. The Customer will be responsible for the cost of all repairs necessary to Hire Goods during the Hire Period which arise otherwise than as a result of fair wear and tear, an inherent fault and/or the negligence of the Supplier while carrying out routine maintenance and/or repairs


6.2 The Customer must not repair or attempt to repair the Hire Goods unless authorised to do so in writing by the Supplier


6.3 The Customer shall be responsible for all expenses, loss (including loss of Rental) and/or damage suffered by the Supplier arising from any breakdown of the Hire Goods due to the Customer’s negligence, misdirection and/or misuse of the Hire Goods


7. Contract Termination

7.1 If the Hire Period has a fixed duration, neither the Customer nor the Supplier shall be entitled to terminate the Contract before the expiry of that fixed period unless agreed with the other party


7.2 If the Hire Period does not have a fixed duration either of the Customer or the Supplier is entitled to terminate the Contract upon giving to the other party a period of notice equal to the “Hire Charge Per” period


7.3 The Contract will not be considered as terminated until the Hire Goods are returned to the Supplier. The Customer may request the Supplier to collect the Hire Goods on payment of a collection charge


7.4 If the Customer fails to make any payment to the Supplier when due without just cause or in any way breaches the terms of the Contract, the Supplier reserves the right to immediately terminate the Contract and to charge continuing Hire Charges until both a) the Minimum Hire Period has been charged and b) the Hire Goods are returned to the possession of the Supplier


7.5 Any repossession of the Hire Goods shall not affect the Supplier’s right to recover from the Customer any monies due under the Contract and any damages in respect of any breach which occurred prior to repossession of the Hire Goods and/or Products


8. Limits Of Liability

8.1 The Supplier shall have no Liability to the Customer if, without just cause, any monies due in respect of the Hire Goods and/or the Services have not been paid in full by the due date for payment.


8.2 The Supplier shall have no Liability for additional damage, loss, liability, claims, costs or expenses caused or contributed to by the Customer’s continued use of defective Hire Goods and/or Services after a defect has become apparent or suspected or should reasonably have become apparent to the Customer


8.3 The Customer will not incur any costs or expenses in remedying any fault with the Hire Goods, except where the Supplier agrees in writing to such costs.


8.4 The Supplier shall have no Liability to the Customer to the extent that the Customer is covered by any policy of insurance arranged as a result of the Contract and the Customer shall ensure that the Customer’s insurers waive any and all rights of subrogation they may have against the Supplier


8.5 The Supplier shall have no Liability to the Customer for any:-

8.5.1 consequential losses (including loss of profits);
8.5.2 economic and/or other similar losses;
8.5.3 special damages and indirect losses; and/or
8.5.4 business interruption, loss of business, contracts and/or opportunity


8.6 The Supplier’s total Liability to the Customer under and/or arising in relation to any Contract shall not exceed the amount of the Rental charges for the Minimum Hire Period.


8.7 No waiver by the Supplier of any breach of this Contract shall be considered as a waiver of any subsequent breach of the same provision or any other provision


8.8 The Supplier shall have no Liability to the Customer for any delay and/or non performance of a Contract to the extent that such delay is due to any Force Majeure events. If the Supplier is affected by any such event then time for performance shall be extended for a period equal to the period that such event or events delayed such performance


8.9 All third party rights are excluded and no third parties shall have any rights to enforce the Contract. This shall not apply to any finance company with whom the Supplier has an outstanding finance agreement relating to the Hire Goods. Such finance company shall, subject to the Supplier’s consent, have the right to enforce this Contract as if they were the Supplier. This Contract is governed by and interpreted in accordance with the law of the country where the Supplier is located and that country will have exclusive jurisdiction in relation to this Contract


Company Registration Number 9780183

Company Value Added Tax Number 225 3610 37

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